Privacy Policy

Steps 2 Talking provides independent speech and language therapy services to clients and their carers. We respect our clients' rights to privacy when we are handling their personal information. This privacy policy explains how we use any personal data we collect about you when you use our services. 


What information do Steps 2 Talking collect about you?

Steps 2 Talking will collect personal information about you when you contact us via our website, email or telephone. Our lawful basis for processing personal information is based on explicit consent given by clients requesting our services. 

We will only collect and hold personal information that is relevant for purposes of providing speech and language therapy services requested by our clients. Where the client is under the age of 18 years old, contact information relating to the parent/carer or legal guardian will also be obtained. 

Initial and ongoing assessment is integral to providing an effective service to our clients. Personal information relating to a client’s developmental history, health history and educational progress (where applicable) enables Steps 2 Talking to carry out comprehensive assessment of the speech, language and communication needs of our clients. We will only ask for information that is relevant to the assessment process. You do not have to provide us with this information, but not providing this information may affect the quality of the assessment that we are able to carry out.


How will Steps 2 Talking use the personal information about you?

Steps 2 Talking will create and store an electronic record for each client for whom services are provided. The record will be held on Steps 2 Talking computers.  Files will be backed up on secure cloud storage.  The record will contain information that enables the therapists at Steps 2 Talking to provide services as requested by the client. 

All information will be held and processed in line with the principles of the Data Protection Act.  Christine Gareis is registered as a Data Controller on behalf of Steps 2 Talking with The Information Commissioner's Office (ICO) Registration Reference ZA325368.


Sharing Personal Information

Steps 2 Talking will not share your personal data with third parties without your consent, unless there is a legal duty or requirement to do so. In such exceptional cases, for example in cases of safeguarding and child protection, the client will be informed by Steps 2 Talking that their data has been shared, and the data sharing may have to take place without the prior consent of the client/carer.  Consent to share data with third parties is requested explicitly via the Steps 2 Talking consent form. Where consent has been given to share personal data with third parties, this will only take place where this is deemed beneficial to the care of the client. 

Consent to share personal data with third parties can be withdrawn at any time by contacting Steps 2 Talking via email at info@steps2talking.co.uk or by telephoning 07810 800 982. 


Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at info@steps2talking.co.uk or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. You may ask to correct or remove information that you think is inaccurate by contacting us at the address below. 


Retention of Records

Client records will be held for a period of eight years after the care provided by Steps 2 Talking has ended. In the case of clients under the age of 18 years, records will be held for a period of 8 years following the date at which the client gains legal capacity which is usually from the age of 18.  At the end of the eight-year period the client record will be permanently deleted unless otherwise requested by the client/carer.


Other websites

Our website contains links to other websites. This privacy policy only applies to this website. Therefore when you link to other website you should read their own privacy policies.


Changes to our privacy policy

We keep our privacy policy under review and we will place any updates on this web page. This privacy policy was last updated on 11 April 2018.


How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

· By email at info@steps2talking.co.uk

· Or write to us at: Steps 2 Talking, 223 Quarmby Road, Huddersfield, HD3 4FB